MiCC integration with Salesforce and MS Dynamics

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    1 december, 17:00, webinar: MiContact Center Business integrations with Salesforce.com and Microsoft Dynamics CRM

    Mitel User Group Webinar
    MiContact Center Business Integrations with Salesforce.com and Microsoft Dynamics CRM
    Thursday, December 1, 2016 (11am EST)
    MiContact Center Business recently launched a new partnership with InGenius, a Computer Telephony Integration (CTI) vendor to provide sophisticated, custom tailored user experiences that combine the power of the MiVoice Business platform, MiContact Center Business’ customer experience tools, and InGenius’ CTI Connector Enterprise.

    While MiContact Center Business does integrate with Salesforce.com and Microsoft Dynamics CRM, the new InGenius partnership brings a variety of new capabilities to MiContact Center Business customers, including: multi-line support, agent group presence, screen pop on custom objects, rich administration, Salesforce Omni-Channel support, Microsoft Dynamics CRM support, and more.

    During this webinar, participants will see a live demo which will explain how IT and CRM administrators can leverage this new solution to improve their users’ Mitel telephony experience and achieve some quantifiable benefits for their office workers and call centers. An opportunity for Q&A will also be offered during this webinar.

    If this date does not fit into your current schedule, please register for the webinar
    and you will receive a link to the recording.

    Registreren via: https://cc.readytalk.com/registration/#/?meeting=717ss4ilxm2u&campaign=89k7d296cvy2

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